We hope you love your LUCKY MIAMI Occasion Wears outfit, however if it's not quite right or if there is anything you are not sure about, remember you can always reach us via our  CONTACT US  page and one of our friendly team members will get back to you within 24 hours. Below are also some questions people have asked in the past, these may provide you with the information you are looking for.

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CAN I CHANGE MY ORDER?

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Unfortunately, we cannot change orders once you’ve hit the ‘place order’ button. We also cannot do the following:

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• Changing the item or size

• Changing delivery/billing address

• Adding items to your order

• Changing the shipping method.

 

You can request a cancellation and then reorder, but please allow up to 24 hrs.

 

To cancel, email our customer service team at  hello@occasionwears.co.uk. 

 

In order to minimize this issue, please pay special attention to the Size Chart or alternatively send us an email..

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*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

 

 

CAN I COMBINE DIFFERENT ORDERS?

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We are unable to combine orders once you have placed them unfortunately. 

 

It will be difficult for us to trace the orders to do so. Your orders will be delivered to you as it has been placed.

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CAN I RETURN A PRODUCT IF I DO NOT WANT IT?

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You can return a product you purchased on www.occasionwears.co.uk. Please see our EASY RETURNS

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WHEN WILL MY PRE-ORDERED ITEMS BE SHIPPED?

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There might be some items on Pre order, any item on pre order will be shipped from the dates available on the website. 

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In case you have placed an order with some items on pre-order, we will not be able to ship the items separately.

 

Your order will only be shipped once the pre-ordered items become available on the date specified for those. 

 

 

 DO YOU HAVE KLARNA OR AFTERPAY?

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Unfortunately, we currently do not use Klarna or After pay, we only accept full payment via the payment methods on our website.

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